Table of contents
1. Service
Our head office is your competent contact for organizational questions, such as registrations and rebookings of training dates. You can reach them under
+49 761 47954-0.
Whether you have questions about our software, need consultation services, or have encountered an error, your trained HR WORKS service team offers the following free services for all types of issues:
- Telephone support via hotline
- Written support via ticket
- Helpcenter with informative articles on all functions (including video tutorials)
- User guidance as interactive feature tours within your software
- Coordination of various customer concerns (e.g., support with system errors and analysis in this regard)
- Thematic differentiation and assessment of concerns for correct channeling within HR WORKS (e.g., preparation of offers for setup concerns)
- Clarification of data protection issues
- For 100 or more licenses: Personal customer success manager as a permanent contact person for strategic and general concerns
Important: Please note that telephone and written support is only available to administrators of your HR WORKS system.
Please send us your written tickets exclusively via the option "Online Support" under the question mark icon on the top right corner in HR WORKS. This is the only way we can process your request correctly and assign it to your company.
2. Customer Success Management
- Strategic consulting - Are you planning on expanding your HR WORKS system and still have questions about the best way to proceed?
- Functional expansion - Are you planning on useing additional HR WORKS functions and still unsure about the benefits?
- Contractual matters - Do you have questions about your HR WORKS contract and the terms and conditions?
Click on the question mark icon to find the contact details of your very own contact person in order to discuss your strategic concerns together.
3. Tools
AnyDesk
In order to answer your questions on the HR WORKS support hotline even better, HR WORKS provides you with the AnyDesk program free of charge. With AnyDesk, an HR WORKS customer service representative can view your screen (with your permission) and answer your questions even faster.
We adhere to the highest data protection standards: When a service representative gains access to your system, you have the option of activating data protection mode. When this mode is active, all personal data in your account is anonymized and cannot be viewed during the session.
You can start AnyDesk right here.
Creating a service access
If your operating system does not support AnyDesk, there is also the option of creating a service access in HR WORKS so our service staff can assist you.
Please note: The view within the service access is in privacy mode, so our employees cannot see any personal data.
To check a person in the system, you will need that person's license number, which you can find in the respective employee menu under Master data/Master data/Tab “Protocol”:
You can manage your access rights in the admin menu “Basics/Service Accesses". Click on the button "New" to create a service access. In the next step, enter a title for your request. Optionally, you can add further descriptions of your case by activating the checkbox “Additional information”. Click on “Save” to create a service access. The status "Open" means that the customer service team has access to your system. The status “In progress” indicates that a customer service representative has taken over the service access to review your request.
In order to close the service access, select the respective access and click on “Close.”